Order cancellation Policy
Order Cancellation and Refund Policy
1. Cancellation Window and Process
Customers may request the cancellation of an order within twenty-four (24) hours from the exact timestamp the order was successfully placed.
Customers may request the cancellation of an order within twenty-four (24) hours from the exact timestamp the order was successfully placed.
To initiate a cancellation, the customer must submit a formal request containing their valid Order Number through one of the following official channels:
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Contacting our customer support team directly via email at
info [at] nazjunaid.com(replace[at]with@when sending). -
Fully completing and submitting our official Contact Us Form
Cancellation requests received after the twenty-four (24) hour window will not be honored, and the order will be processed under our standard fulfillment, shipping, and return terms.
2. Cancellation Fees
All approved cancellations are subject to a non-refundable five percent (5%) cancellation fee. This fee will be deducted directly from the total transaction amount prior to issuance of the refund to cover non-recoverable administrative and merchant processing costs.
All approved cancellations are subject to a non-refundable five percent (5%) cancellation fee. This fee will be deducted directly from the total transaction amount prior to issuance of the refund to cover non-recoverable administrative and merchant processing costs.
3. Refund Processing and Timeline
Upon successful processing and approval of a cancellation request, the remaining balance will be credited back to the original method of payment. While refunds are initiated immediately by the Company, the standard timeline for the funds to reflect in the customer's account ranges from one (1) to seventy-two (72) business hours, subject entirely to the processing times of the respective financial or banking institution. The Company holds no liability for banking delays beyond this window.
Upon successful processing and approval of a cancellation request, the remaining balance will be credited back to the original method of payment. While refunds are initiated immediately by the Company, the standard timeline for the funds to reflect in the customer's account ranges from one (1) to seventy-two (72) business hours, subject entirely to the processing times of the respective financial or banking institution. The Company holds no liability for banking delays beyond this window.