SHIPPING

Thank you for shopping with us! Please review our shipping policy below to understand our delivery timelines, carrier choices, and liability terms.

📦 Order Processing & Dispatch
  • Dispatch Timeline: All orders (both local and international) require 1 to 3 weeks for processing and preparation before they are dispatched.
  • Tracking: Once your order is handed over to the courier, you will receive a confirmation email containing your tracking number.
Local Shipping (Pakistan)
We partner with reliable domestic couriers to ensure your package reaches you safely.
  • Delivery Time: 2 to 3 business days after dispatch.
  • Courier Services: Shipments are processed via TCS, M&P, or Leopards Courier, depending on your location and service availability.
🌍 International Shipping
We ship worldwide using premium express courier networks to ensure fast global transit.
  • Delivery Time: 3 to 6 business days after dispatch.
  • Courier Services: Shipments are processed via DHL, FedEx, or SkyNet, selected dynamically based on the best coverage for your destination country.
  • Customs, Duties, and Taxes: Customers are solely responsible for any import duties, customs fees, VAT, or additional taxes levied by the destination country. These charges are not included in our shipping costs and must be paid by the recipient upon arrival.
⚠️ Shipping Liabilities & Delays
1. Shipment Delays
  • While we ensure timely dispatch within our 1-to-3-week window, we are not responsible for transit delays caused by courier operational issues, severe weather, customs clearance protocols, or peak holiday seasons.
  • Our Commitment: In the event of a delay, we will gladly assist you in contacting the courier company and tracking your package, but we cannot be held liable for the delay itself.
2. Lost or Delivered Shipments
  • Proof of Delivery: If a courier company updates your tracking status as "Delivered" to the address provided at checkout, we cannot accept any liability or financial responsibility for lost, missing, or stolen packages.
  • Disputes: If your tracking status shows delivered but you have not received your package, please contact the respective courier service directly to open a dispute. We can provide supporting documentation (such as proof of dispatch) if required for your claim.
💬 Need Help?
If you have any questions regarding your order's shipping status, please feel free to reach out to our support team with your order number.